Support for Epygi Products are provided by Connector Systems.

Product Warranty

We provide up to five year warranty on all of our IP PBXs and Gateways.

Limited Warranty

Epygi Technologies, LTD. (‘Epygi’) warrants to the original end-user purchaser every Quadro and QX to be free from physical defects in material and workmanship under normal use for a period of one (1) year from the date of purchase (proof of purchase required) or two (2) years from the date of purchase (proof of purchase required) for products purchased in the European Union (EU). If Epygi receives notice of such defects, Epygi will, at its discretion, either repair or replace products that prove to be defective.

This warranty shall not apply to defects caused by (i) failure to follow Epygi’s installation, operation or maintenance instructions; (ii) external power sources such as a power line, telephone line, or connected equipment; (iii) products that have been serviced or modified by a party other than Epygi or an authorized Epygi service center; (iv) products that have had their original manufacturer’s serial numbers altered, defaced, or deleted; (v) damage due to lightning, fire, flood, or other acts of nature.

In no event shall Epygi’s liability exceed the price paid for the product from direct, indirect, special, incidental or consequential damages resulting from the use of the product, its accompanying software or its documentation. Epygi offers no refunds for its products. Epygi makes no warranty or representation, expressed, implied or statutory, with respect to its products or the contents or use of this documentation and all accompanying software, and specifically disclaims its quality, performance, merchantability or fitness for any particular purpose.

Return Policy

If the product proves to be defective during this warranty period, please contact the establishment where the unit was purchased. The Integrator will provide guidance on how to return the unit in accordance with its established procedures. Epygi will provide the Return Merchandise Authorization Number to your retailer.

Please provide a copy of your original proof of purchase. Upon receiving the defective unit, Connector Systems will replace or repair.

Product Warranty and Return Procedures

There is a standard Return Policy for returning product back to Ingram Micro. Depending on the type of return you need to make (faulty or non-faulty) an RA (Return Authorisation) request needs to be made to our Returns Department. You can do this by using the Ingram Micro on-line RA request process.

Before initiating the returns process, you need to determine the type of request you wish to make:

If your product may be returned under the Ingram Micro returns policy, then you can request an RA number from our Returns Department through our easy on-line returns process:

1. Navigate to your Account Statement (My Account>Account statement)
2. Search for the invoice on which the product was originally purchased
3. Click on the invoice number to see the invoice details
4. In the invoice, click on the red “Return Items” button (top right)
5. Complete all the required information (e.g. reason for return, quantity, serial numbers). Without the relevant information, your return may be delayed.
6. Click complete and follow the remaining on-screen instructions.

You can review your return status on the Returns Management page.

If you return status is rejected, you may have received an e-mail detailing the reason for the rejection. It is likely that your return request falls outside of the returns policy however, should you believe that the return does fall within the returns policy (please review this using the links above), feel free to contact our Returns Department to query the status.

Once your RA request has been received, an RA Number (assuming all details are correct) will be e-mailed back to you. This form is your authorisation to return the product to Ingram Micro Returns and needs to be used as an address label and attached to the outside of the consignment. This will allow our returns team to identify your specific return and ensure there are no delays in processing.

All returns should be sent to:

25 Falcon Road
(Corner of Falcon Road & Edsel Way)
Manukau 2104, Auckland.

Please note that although Ingram Micro makes every reasonable effort to process your return requests within 24 hours, some manufacturers have specific requirements which may delay processing.